FILAFLOW PARTNERS

Refund policy

Last updated: October 24, 2026

This policy applies to FilaFlow Partners subscriptions supplied by Lanalytic Servicos de Tecnologia, CNPJ 22.322.375/0001-00.

Case-by-case review

We review refund requests individually and do not offer an additional money-back guarantee. A request does not guarantee approval. Nothing in this policy limits mandatory consumer rights, statutory withdrawal rights or remedies for defective or misdescribed services.

Request a refund

Email contato@filaflow.com.br with your account email, transaction reference, purchase date and reason for the request. Do not send card details, passwords or API keys. For purchases through Paddle, Paddle is the Merchant of Record and handles payment-related refund requests under its Buyer Terms and Refund Policy. Those terms and mandatory rights take precedence over conflicting wording here. You can also contact Paddle buyer support. Applicable statutory deadlines still apply; contact us promptly.

Cancellation is separate

You can cancel from Billing in your workspace. Cancellation stops renewal at the end of the paid period; access continues until that date. Cancellation does not automatically refund the current period. Any applicable statutory cancellation or refund right remains unaffected.

Plan changes

For existing Stripe subscriptions, upgrades are prorated and confirmed before charging, and downgrades take effect at renewal. Contact support for Paddle plan changes. A plan change does not automatically refund the current period. You may still request a review or exercise any mandatory rights.

Approved refunds

Paddle processes approved refunds for purchases through Paddle under its applicable policy. Approved refunds for existing Stripe purchases are initiated through Stripe to the original payment method. The time to appear depends on the payment method and financial institution. We will explain any resulting change to subscription access. Test payments involve no real charge.