FILAFLOW PARTNERS

Terms of service

Last updated: October 24, 2026

These terms cover FilaFlow Partners, operated by Lanalytic Servicos de Tecnologia, CNPJ 22.322.375/0001-00, Avenida Rosalvo Aderaldo, 560, Fernandopolis, SP, Brazil. Contact: contato@filaflow.com.br.

The service

Partners provides an API and webhooks for authorized Instagram professional accounts. It is distinct from other FilaFlow products. You must have authority to manage connected accounts and to process the messages and personal data used in your integration. FilaFlow Partners is not endorsed by Meta or Instagram.

Your responsibilities

Keep login credentials, API keys and webhook secrets confidential. Secure your receiving systems and only connect destinations you trust. Do not use the service for spam, unlawful messaging, unauthorized access or evasion of Meta restrictions. Follow applicable law and Meta platform policies, including messaging windows and required permissions.

Subscriptions and payment

Plans and connection limits are listed on our pricing page. Paid subscriptions renew monthly until canceled. The checkout displays the price, applicable taxes and renewal terms before purchase. For new purchases through Paddle, Paddle is the Merchant of Record and handles payment, subscription billing and applicable sales tax for that transaction under its Buyer Terms. Existing Stripe subscriptions continue through Stripe. Lanalytic Servicos de Tecnologia provides the software and product support. Test transactions are not purchases.

Changing or canceling a plan

For existing Stripe subscriptions, upgrades use a prorated charge confirmed before the change and downgrades apply at the next renewal, retaining paid limits until then; you may need to select which connections remain enabled. Contact support to request a Paddle plan change. Cancellation takes effect at the end of the paid billing period and prevents future renewal charges. Use Billing in your workspace or contact support for assistance. Refunds are governed by our refund policy and applicable mandatory rights.

Availability and access

Availability and delivery depend on third-party services, valid permissions and your integration. We do not guarantee uninterrupted operation or delivery of every message. We may restrict access for abuse, security risks, expired subscriptions or legal requirements. We will provide notice where reasonably possible. Nothing here excludes responsibilities or remedies that cannot lawfully be excluded.

Data and changes

Our privacy policy explains data handling. You retain rights in your content and authorize processing needed to provide the service. We may update these terms and will communicate material changes through the service or account email. Changes do not remove accrued rights or mandatory consumer protections.